Privacy Policy

1Information We Collect

We collect information in a few different ways depending on how you interact with the Site:

Information you provide directly

Information collected automatically

• Device & usage data — browser type, IP address, pages visited, time spent on the Site.
• Cookies — small data files used to remember your preferences and improve your browsing experience (see Section 3).

2How We Use Your Information

We use the information we collect for the following purposes:

• To process your order and deliver your purchased digital Products.
• To send order confirmations, download links, and important account-related communication.
• To respond to your support requests and customer service inquiries.
• To send marketing emails about new products or offers — only if you’ve opted in, with an unsubscribe link in every email.
• To improve our Site, Products, and overall customer experience through aggregated, anonymized analytics.
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with legal obligations where required.

3Cookies & Tracking Technologies

Like most websites, Tycros uses cookies and similar tracking technologies to operate the Site and understand how visitors use it.

• Essential cookies — required for core functionality such as checkout and cart memory.
• Analytics cookies — help us understand site traffic and usage patterns (e.g. Google Analytics).
• Preference cookies — remember choices you’ve made, such as dismissing a banner.

You can control or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Site, including checkout.

4Payment Information

All payments made on Tycros are processed through secure, PCI-DSS compliant third-party payment processors. We do not store your full credit card, debit card, or banking details on our own servers at any point.

Your payment information is encrypted and handled directly by our payment partner in accordance with their own privacy and security policies.

5Email Communications

We send two types of emails:

• Transactional emails — order confirmations, download links, and account-related notices. These are necessary for service delivery and cannot be opted out of while you have an active order.
• Marketing emails — new product announcements, promotions, and tips. These are sent only to subscribers who opted in, and every email includes a one-click unsubscribe link.

You may unsubscribe from marketing emails at any time without affecting your access to previously purchased Products.

6Sharing Your Information

We only share your information with third parties in the following limited circumstances:

• Service providers — such as payment processors, email delivery platforms, and website hosting providers, who process data strictly on our behalf to operate the Site.
• Legal requirements — if required to do so by law, court order, or governmental regulation.
• Business transfers — in the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not share your personal information with third parties for their independent marketing use.

7Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy — including maintaining your purchase records for support and refund purposes, and complying with our legal and tax obligations.

If you wish to have your personal data deleted, you may submit a request as described in Section 9 below, subject to any legal record-keeping requirements we must follow.

8Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information, including:

• 256-bit SSL encryption on all data transmitted through the Site.
• Restricted internal access to customer information on a need-to-know basis.
• Secure, PCI-compliant payment processing through trusted third-party providers.

9Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal data. We honor these requests for all visitors, regardless of jurisdiction:

To exercise any of these rights, email us at privacy@tycros.com. We will respond to verified requests within a reasonable timeframe, typically within 30 days.

10Children’s Privacy

Tycros is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

11International Visitors

Tycros serves customers globally. If you are accessing the Site from outside the country where our servers or service providers are located, please be aware that your information may be transferred to, stored, and processed in a different jurisdiction. By using the Site, you consent to this transfer of information.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The “Last updated” date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out — we’re happy to help.